Please read these Terms and Conditions (“Terms of Use”) carefully before ordering any food, beverages, or services from this website. By accessing our website, placing an order online, over the phone, or through third-party platforms, you agree to be bound by these Terms and Conditions.

Section 1: Introduction

The domain name www.khabaaz.com (hereinafter referred to as the “Website”) is owned and operated under the brand name “KHABAAZ” by MIRESTO BEAN BAKER PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, with its registered office at:

Registered Office Address
Upper Ground Floor, Garg Complex, Gejha Road,
Near Vishal Mega Mart, Bhangel, Noida,
G.B. Nagar, Uttar Pradesh – 201304, India

Contact Us: +91 88827 87792
Email: info@khabaaz.com

Section 2: Definitions

2.1 “Agreement” refers to these Terms and Conditions, together with any order form, reservation details, and payment instructions provided by you.

2.2 “Privacy Policy” refers to our privacy practices published on this Website explaining how we collect, store, use, and protect your personal data.

2.3 “You” / “Your” refers to the customer or user accessing the Website, placing an order, or making a reservation for any product or service.

2.4 “We” / “Us” / “Our” / “Khabaaz” refers to KHABAAZ by MIRESTO BEAN BAKER PRIVATE LIMITED.

2.5 “Goods” / “Products” means any food, beverage, or merchandise offered for sale by Khabaaz.

2.6 “Services” means any service we provide, including dine-in, takeaway, packaging, catering, customization, and delivery.

2.7 “Partner Supplier” means any third-party vendor, delivery partner, aggregator platform, or logistics provider collaborating with Khabaaz (for example, Swiggy, Zomato, etc.).

2.8 “Website” refers to www.khabaaz.com and any mobile, web, or digital platform operated by us.

2.9 “Reservation” means any table booking or advance booking made for dine-in or events.

Section 3: Ordering & Reservations

3.1 You agree to provide accurate, complete, and current information when placing an order or making a reservation. You confirm that the payment details provided are valid and authorized.

3.2 All products and services purchased are for personal consumption only and not for resale or commercial redistribution unless expressly agreed in writing.

3.3 Orders may be placed:

  • Through our Website,
  • Via third-party platforms (such as food aggregators),
  • Over the phone, or
  • Directly at our outlet(s).

3.4 Once your order or reservation is accepted, you will receive a confirmation via SMS, email, app notification, or through the third-party platform.

3.5 All orders and reservations are subject to availability of tables, kitchen capacity, and products. In case of unavailability, we may cancel, modify, or reschedule your order or reservation and will inform you accordingly.

3.6 Khabaaz reserves the right, at its sole discretion, to accept or reject any order or reservation without assigning any reason.

3.7 Due to the perishable and made-to-order nature of our food, modifications or cancellations after confirmation are generally not permitted. In exceptional cases, changes may be allowed at our discretion and may be subject to additional charges.

3.8 For group bookings, events, or catering orders, additional terms may apply, including advance payment and specific cancellation rules, which will be shared at the time of booking.

Section 4: Prices and Payment

4.1 All prices listed on the Website and in-store menus are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.

4.2 We accept payments via UPI, credit/debit cards, net banking, cash (for eligible offline orders), and any other modes as updated by us from time to time.

4.3 Prices, offers, and menu items are subject to change without prior notice. The price applicable to your order will be the price displayed at the time of placing the order.

4.4 We do not store your payment card details. All online transactions are processed securely by third-party payment gateways.

4.5 We will never ask you for OTPs, CVV, PIN, passwords, or other sensitive banking information over phone, SMS, WhatsApp, or email. Please do not share such information with anyone claiming to be from Khabaaz.

Section 5: Dine-In, Takeaway & Delivery Policy

5.1 Service Areas:
We currently serve dine-in and takeaway at our Noida location(s) and offer delivery to select areas through in-house delivery and/or third-party partners. Service areas may change without prior notice.

5.2 Delivery Timelines (if delivery is offered):

  • Estimated delivery time is generally between 45 minutes to 2 hours, depending on order size, kitchen load, and delivery location.
  • Pre-orders, bulk orders, or catering may require 24 to 48 hours’ notice, especially for special or large menus.

5.3 Delivery and preparation times are indicative and may be affected by traffic, weather conditions, peak hours, festivals, strikes, or other unforeseen circumstances.

5.4 Delivery will typically be attempted once to the address provided by you. If delivery fails due to incorrect address, customer unavailability, or refusal to accept the order, the order will be treated as completed and no refund will be issued.

5.5 We may not be able to service orders during curfews, natural calamities, government restrictions, or safety concerns. In such situations, orders may be cancelled or rescheduled at our discretion.

5.6 The risk and responsibility for the Products pass to you upon delivery or handover at the restaurant (for takeaway). Please check your order at the time of receipt.

5.7 We are not responsible for delays or service issues caused by third-party delivery partners, aggregators, or logistics providers.

Section 6: Cancellation & Refund Policy

6.1 Once an order is confirmed, cancellations are normally not allowed due to the fresh and perishable nature of our food.

6.2 Refunds or replacements may be considered only in the following cases:

  • Wrong item delivered,
  • Significant quality issues, or
  • Clearly damaged product at the time of delivery/collection.

6.3 Any complaint must be raised within 2 hours of delivery or pickup, along with photo or video evidence shared with us via our official WhatsApp, email, or support channel.

6.4 All refund or replacement decisions will be at the sole discretion of Khabaaz after internal review.

6.5 Approved refunds will typically be processed within 7–10 business days to the original payment method. Timeframes may vary depending on your bank or payment gateway.

6.6 For reservations and event bookings, separate cancellation and refund terms may apply and will be communicated at the time of booking.

Section 7: Allergies & Dietary Preferences

7.1 Our dishes may contain or come into contact with common allergens such as gluten, nuts, dairy, sesame, soy, eggs, and others.

7.2 It is your responsibility to inform us clearly about any food allergies, intolerances, or dietary restrictions before placing an order or consuming our food.

7.3 While we take reasonable care, we cannot guarantee a completely allergen-free environment and cross-contamination may occur.

7.4 Khabaaz shall not be liable for any allergic reactions, health issues, or adverse effects arising from failure to inform us of allergies or from consumption of our products despite warnings.

Section 8: Linked Sites & Third-Party Platforms

8.1 Our Website may include links or integrations with third-party platforms such as food aggregators, social media platforms, or payment gateways.

8.2 Khabaaz has no control over such external websites and is not responsible for their content, privacy practices, or service quality. Use of such third-party services is at your own risk and subject to their respective terms and policies.

Section 9: Complaints, Feedback & Support

9.1 We value your feedback and strive to improve our food and service experience continuously.

9.2 For complaints related to orders, reservations, service, or Website use, you may contact us at:
📧 info@khabaaz.com within 24 hours of your experience.

9.3 Please note that images of food items on the Website, menu cards, or social media are for illustration purposes only. Actual presentation, packaging, and portion size may vary based on preparation, plating, and availability.

Section 10: Limitation of Liability

10.1 While we take reasonable care to maintain accuracy on our Website and menus, errors in descriptions, pricing, or availability may occur. Khabaaz shall not be liable for any typographical or pricing errors.

10.2 Our aggregate liability for any claim arising out of an order or use of our services shall be limited to the value of the product or service purchased.

10.3 We are not responsible for delays, non-performance, or service failures caused by events beyond our reasonable control, including but not limited to force majeure events, internet outages, strikes, natural disasters, government actions, or third-party failures.

10.4 Khabaaz will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of opportunity, or reputational damage arising out of your use of our Products, Services, or Website.

10.5 All offers, promotions, and discounts are subject to specific terms and may be modified, suspended, or withdrawn at any time at Khabaaz’s discretion.

Section 11: Intellectual Property

11.1 All content on the Website, including logos, branding, menu descriptions, photographs, graphics, and text, is the intellectual property of Khabaaz or its licensors.

11.2 You may not copy, reproduce, distribute, or use any content from the Website for commercial purposes without our prior written consent.

Section 12: General

12.1 All prices and transactions are in INR (Indian Rupees).

12.2 Khabaaz reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. The updated version will be effective once posted on the Website.

12.3 By providing your contact details, you consent to receiving transactional and promotional communications from us via SMS, WhatsApp, email, or phone calls, in accordance with applicable laws and our Privacy Policy.

12.4 Unauthorized, fraudulent, or suspicious transactions may be reported to the relevant authorities and may lead to blocking of access or orders.

12.5 If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.6 These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, the Website, or our services shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

Business Name: KHABAAZ by MIRESTO BEAN BAKER PRIVATE LIMITED
Registered Office Address: Upper Ground Floor, Garg Complex, Gejha Road, Near Vishal Mega Mart, Bhangel, Noida, G.B. Nagar, U.P. – 201304
Email: info@khabaaz.com
Contact: +91 88827 87792